Continuing with our pledge to provide the best possible service for our clients, we are pleased to announce two new features to enhance the delivery process for your orders.
For our clients with Royal Mail OBA accounts, any parcels you send via Royal Mail are now eligible for Delivery Confirmation. You can find the Delivery Confirmation number along with the 2D barcodes on your printed labels.
Additionally, the number can also be found on your ‘Order Details’ page in the ‘Tracking Number’ field and the ‘Order Shipping’ tab as a link after your have updated your order tracking information.
This number can be entered into the Track and Trace webpage, and will inform you of when your parcel has been scanned upon delivery.
We also now support Type-3 Preadvice, meaning SMS and email delivery notifications are now supported for eligible Royal Mail tracked and signed services such as Tracked24 and 48.
If you have phone number and email addresses saved alongside your customers, they will receive these notifications automatically.
Courier File Exports
For our clients who ship products with other couriers, we have made important changes to courier file exports.
From our next release date of May 17th and onwards, we will be changing the way we process Courier File Exports as requested in our User Voice forum.
Based on customer feedback, and to make the process more logical and user friendly, we have changed the process so the selectable date range is for pickwave creation date rather than order creation date.
This has been done to be more representative of what you are manifesting on that day, and to remove confusion. As a result of this change, you will now be unable to process unassigned orders in this way. All orders manifested in this way must now be processed in pickwaves.
For more information, and for instructions on how to use the new feature, please see our knowledgebase:
Knowledgebase: Courier File Exports
Look out for further updates coming soon, as we announce a new marketplace integration along with the second part of our usual monthly updates.
Published on: 11 May 2017 @ 14:37