Good afternoon readers, the following message regarding the ongoing pandemic is directly from the Managing Director of StoreFeeder, Brian Williamson.
Due to the current situation with COVID-19 (Coronavirus) we wanted to take this opportunity to update you on how we are managing this within StoreFeeder.
Day to Day Activities & Support
We understand that the world can be unpredictable and there are many different factors that can influence how StoreFeeder and your business work. Due to this we have stringent strategies in place to ensure that our business runs as usual during the next few months.
Our staff have been provided with the practical and technological support in order to continue safely working from home. Calls will still be answered, through the use of our cloud telephone system and can still be accessed through our normal business hours.
Support tickets will remain active and monitored, so please continue to report any technical issues through email@example.com email or through the Support portal as usual.
Following the latest Government guidelines, face to face meetings have been cancelled and we will contact you directly if you are due to meet with us in the near future. In such a scenario, we will ensure we best utilise other systems such as Skype for business or telephone conferencing.
It goes without saying that our staff are very important to us and please be reassured that we are following all the current advice and guidelines from the Government and the World Health Organisation regarding COVID-19.
Please be assured that our number one priority is the health and safety of our employees and clients whilst trying to minimise any disruption to businesses.
Please feel free to contact us if you have any specific questions or concerns regarding your business and StoreFeeder. We will continue to ensure communication channels remain open during these difficult times.
We appreciate that you took the time to read this and take care.
Managing Director – StoreFeeder