Latest Release Updates – 21st May 2020

Welcome to the latest Release Update blog post.

It’s really starting to feel like we are approaching summer now as the temperature picks up; if you have a garden, make sure you are getting out there to get a well-needed dose of vitamin D!

Speaking of heat, our developers have been on fire as per usual and have produced a great release that’s gone live today. Now although this release is a fantastic one; it’s mostly internal bits, bobs and bug fixes that you won’t see on the surface. With that in mind, I’m using this blog post primarily as a roundup of the most recent important messages that have gone out in StoreFeeder. I want to ensure you haven’t missed anything that you all should know.


Amazon – Personal Data Rules

If you weren’t already aware, Amazon has asked all 3rd party integrators (like StoreFeeder), to remove/anonymise all personally identifiable data (PII) held on Amazon orders 30 days after an order’s dispatch date.

Please see this article from Tamebay about this issue: https://tamebay.com/2019/07/amazon-demand-personally-identifiable-information-deleted.html 

This would include data such as:
•           First name and Surname
•           Email Address
•           Phone Number
•           Shipping and Billing Address
•           Postcode
•           Any order notes
•           VAT numbers

At StoreFeeder we feel this is wrong and would most likely make our sellers lives harder. As such, we have been fighting this decision on your behalf with Amazon for the past 12 months; we even held a webinar not long ago that was attended by a number of StoreFeeder customers to explain what Amazon were proposing and listened to the views our customers had. These views were passed to Amazon but unfortunately seemed to make little to no difference.

Unfortunately, Amazon has now insisted that we do start to remove/anonymise this PII data. It goes without saying that we don’t want to put any of our customer’s businesses at risk, so reluctantly we will be releasing an update to the software next week to comply with Amazon’s demands.

This update will remove/anonymise PII data from all Amazon orders that have been dispatched more than 30 days ago. Please note this will include ALL previous orders.


Support System Migration

On the evening of the 19th May, StoreFeeder swapped to a new support system software. For those of you that log tickets via email, you will likely see no difference other than possibly a different email address on the replies initially.

Those using the support portal will likely be prompted to register a new password, please contact us if you are unable to log in for any reason following the transfer.

Our support system is also linked to our knowledge base as well so if there are any issues with them (dead links, formatting etc.) know that we are working on it and hopefully should have any issues ironed out in due time.


New Feature – Sort by Notes

When creating a pickwave we’ve now added the option to filter by whether orders have notes on or not; what’s better is that the information in that column also tells you what kind of note is on the order, so for example, you cant create a pickwave of just Etsy orders that have special instructions on them.

The notes column is found on the far right of the outstanding orders grid as shown below:


Finally….

There have been some great new features and fixes implemented this release and we hope you find them useful in one way or another.

As always we’ll keep working hard to provide you with the best service we can.

From all of us here at StoreFeeder, happy selling.

The StoreFeeder Team

Latest Release Updates – 4th May 2020

Welcome to the latest Release Update blog post.

How’s everybody’s life on lockdown going? It would seem that the weather is picking up recently, which is something nice for us to look at through the windows of our isolation chambers!

All this spare time might mean that you may find yourself looking for even more that you can get out of StoreFeeder, of which there is certainly a lot on offer; perhaps there may even be something in today’s release that may take your fancy! Our knowledge base is a good place to start, and if you struggle setting anything up, our friendly support team will be happy to answer any questions you may have.

As always, there has been a lot of work in the background but there have been some great updates and new features released this month, the highlights of which are below:


Relisting Deleted eBay Listings

Something that could only be done manually on StoreFeeder was relisting your deleted eBay listings. In this release, we have made it so that this can be done automatically if you so wish.

IMPORTANT: Allowing us to do this will mean that you may receive listing fees from eBay, but they won’t be any different to if you were doing it yourself.

This new feature can be switched on alongside the ‘Automatic Relisting’ feature we already had in StoreFeeder. You can do so by going to your eBay integration and looking for the ‘eBay Specific Settings’ section on the ‘Channel Preferences’ tab, which will be the first that opens by default when you open your integration anyway.

For this to work, you have to have ‘Automatic Relisting’ switched on. If you do not have this option switched on then ‘Re-List Deleted Listings’ will be automatically switched off and the option to turn it on will be greyed out.


WooCommerce Download Listings Button

A fair few of our integrations now have a ‘Download Listings Now’ function so that you can import any fresh listings you may have recently created on channel, into StoreFeeder. Up until this release this had not been the case for WooCommerce, but that’s all changed now.

You can find the ‘Download Listings Now’ on your WooCommerce integration towards the bottom of the ‘Channel Preferences’ tab under the ‘Stock Management’ section as shown below:


Etsy Listing Import/Export

Bulk editing your Etsy listings just gone a whole lot easier as this release sees the already existing ‘Listing Import/Export’ feature being extended to our Etsy integration.

For more information on using the ‘Listing Import/Export’ feature, please see our knowledgebase article here:

https://support.storefeeder.com/KnowledgeBase/Details/?id=99-02.-How-to-use-the-Listing-Import%2FExport-Feature


Finally….

There have been some great new features and fixes implemented this release and we hope you find them useful in one way or another.

As always we’ll keep working hard to provide you with the best service we can.

From all of us here at StoreFeeder, happy selling.

The StoreFeeder Team

Latest Release Updates – 24th March

Welcome to the latest Release Update blog post.

Understandably there is a lot of concern surrounding the ongoing COVID-19 pandemic for many businesses out there and I hope each and every one of you are managing to push through these tough times.

Despite these troublesome times, StoreFeeder is in the very fortunate position where we have still somewhat been able to continue business as usual and bring you an update today that’s full of exciting new features.

As always, there has been a lot of work in the background but there have been some great updates and new features released this month, the highlights of which are below:


Shopify Integration Update


As you may or may not know, Shopify are making changes to the way they interact with third-party software; it’s likely that you would have been contacted by Shopify about this if you have an integration for Shopify set up on your StoreFeeder account.

Some of our users have been in contact with us, asking what exactly we are doing about this? Well, the answer is, we’re making the changes necessary to make sure there isn’t interrupted service for Shopify users on StoreFeeder.

In fact, as of this update, we have already rolled out the first set of changes to the integration. Fret not though; for our users, there will be no noticeable difference in the way the integration works so there’s nothing for you to be doing differently.

We’ll be sure to keep you up to date with the changes we make to keep up to date with Shopify. The next time it’s mentioned will likely be the completion of the changes in any case, so I look forward to giving you that good news then!


BluePark Safe Place

Good news Bluepark users! We now import your Bluepark customer’s designated safe place as part of the order import.

When an order is imported, if a safe place has been specified on channel, it will now appear in the ‘Special Instructions’ of the order in StoreFeeder.


Adding Additional Information to DPD Labels

For our DPD users, you can now add additional information of your choice to your DPD labels, if you so wish. A single option from the list below can be selected on each of your DPD shipping methods:

  • SKU’s
  • Order Number
  • Order Number and SKU’s
  • Order Number and Packaging Size
  • Order Number and Shipping Method
  • Order Number and Order Weight
  • Order Number, Packaging Size and Order Weight
  • None

You can choose to have additional information on your DPD labels by editing your existing DPD shipping method’s and selecting one of the options from the “Show Additional Information” dropdown box pictured below:


Resetting Purchase Orders

Some purchase orders are made over a period of time; say you raise one this month but that purchase order may stay open until late April and in that month period you may find you need to order extra items from the supplier. Originally, StoreFeeder wouldn’t let you reset the status of a purchase order, meaning you couldn’t modify or resend purchase orders that had already been sent. As of this update, that is no longer the case.

We’ve added a button to the ‘Edit Purchase Order’ page that will allow you to reset a purchase order’s status back to ‘Draft’ as long as it isn’t in ‘Completed’ state. When in ‘Draft’ status, the order will be amendable and re-sendable.

The handy new button can be found by opening any Purchase order that isn’t in ‘Completed’ or already in ‘Draft’ status. Once on the ‘Edit Purchase Order’ page, you’ll be able to see the ‘Reset Purchase Order Status’ button in the top right corner of the page as shown below:


Finally….

There have been some great new features and fixes implemented this release and we hope you find them useful in one way or another.

As always we’ll keep working hard to provide you with the best service we can.

From all of us here at StoreFeeder, happy selling.

The StoreFeeder Team

StoreFeeder COVID-19 Update

Good afternoon readers, the following message regarding the ongoing pandemic is directly from the Managing Director of StoreFeeder, Brian Williamson.


Due to the current situation with COVID-19 (Coronavirus) we wanted to take this opportunity to update you on how we are managing this within StoreFeeder.

Day to Day Activities & Support

We understand that the world can be unpredictable and there are many different factors that can influence how StoreFeeder and your business work. Due to this we have stringent strategies in place to ensure that our business runs as usual during the next few months.

Our staff have been provided with the practical and technological support in order to continue safely working from home. Calls will still be answered, through the use of our cloud telephone system and can still be accessed through our normal business hours.

Support tickets will remain active and monitored, so please continue to report any technical issues through support@storefeeder.com email or through the Support portal as usual.

Meetings

Following the latest Government guidelines, face to face meetings have been cancelled and we will contact you directly if you are due to meet with us in the near future. In such a scenario, we will ensure we best utilise other systems such as Skype for business or telephone conferencing.

Our staff

It goes without saying that our staff are very important to us and please be reassured that we are following all the current advice and guidelines from the Government and the World Health Organisation regarding COVID-19.

Please be assured that our number one priority is the health and safety of our employees and clients whilst trying to minimise any disruption to businesses.


Please feel free to contact us if you have any specific questions or concerns regarding your business and StoreFeeder. We will continue to ensure communication channels remain open during these difficult times.

We appreciate that you took the time to read this and take care.

Brian Williamson

Managing Director – StoreFeeder

Latest Release Updates – 6th February 2020

Welcome to the latest Release Update blog post.

Is it just me or has it been colder than December so far this month? I walked out of my house to snow just the other day! I’ve also seen plenty more accidents on the roads recently so be careful out there folks.

As always, there has been a lot of work in the background but there have been some great updates and new features released this month, the highlights of which are below:


EKM Integration Update

IMPORTANT INFORMATION FOR EXISTING EKM USERS

As this is a change that would impact existing EKM users heavily, we made an effort to make sure we contacted all our current EKM users prior to this update going out so it’s likely that you have already made the change over to our new EKM integration, in which case the below is old news to you!

In order to keep supporting EKM with their recent updates we’ve had to make a few changes; enough to warrant creating a new version of the integration entirely!

This means that if you were already using EKM, you’ll need to deactivate the old version of the integration and create a new one. The old integration will no longer work so it’s pretty essential that, if this hasn’t already been done, it gets done sooner rather than later.

Setting up the new EKM integration is even easier than it’s predecessor. All you need to do is click the ‘Connect to EKM‘ button (shown below). From here, you’ll be taken to EKM’s login page where, once you’ve logged in, all that’s needed to do is to allow us access to connect your EKM store to StoreFeeder.

Once you’ve given us access, you’ll be taken back to StoreFeeder where you’ll now see all the options for the integration you’re already familiar with. You’ll need to switch these options on or off depending on your own preference. Once this is all done, you can set this integration to ‘Active‘.

After you’re done, make sure you click the ‘Save‘ button at the bottom of the page, or everything you’ve just done will be reverted!


Xero Tax Rate Mapping

As we carry on making improvements to our Xero integration we’ve listened to feedback and found that something we were missing in StoreFeeder was the ability to declare your Xero tax rates on exported invoices/purchase orders from StoreFeeder.

Well now you can do so by mapping your Xero tax rates to your StoreFeeder tax classes; you can even do this on a per-country basis if you have certain countries that are a little different with taxes.

To do this, you’ll first need to import all your existing Xero tax rates into StoreFeeder. You can do this by opening up your Xero integration, going to the ‘Xero Tax Rates Mapping‘ and clicking the green ‘+ Download Xero Tax Rates‘ button (shown below).

Once you’ve imported these into StoreFeeder, you can use the dropdowns on the same page to map your Xero tax rates to your StoreFeeder tax classes. Once you’ve chosen which class you’d like to match to which rates, be sure to click the green ‘Add Mapping‘ button, to the right of the dropdown fields, in order to save the mapping.

If you haven’t already set up tax classes in StoreFeeder you can do so by using our guide here:
https://support.storefeeder.com/KnowledgeBase/Details/?id=215-01.-Adding-a-new-Tax-Class

If you would like to map tax rates differently for certain countries you can do so by using the ‘Tax Rates Country Specific Mapping‘ tab on the left-hand side of the Xero integration page.


Finally….

There have been some great new features and fixes implemented this release and we hope you find them useful in one way or another.

As always we’ll keep working hard to provide you with the best service we can.

From all of us here at StoreFeeder, happy selling.

The StoreFeeder Team

Latest Release Updates – 15th January 2020

Welcome to the latest Release Update blog post.

Happy New Year everybody! I hope sales over the Christmas period were great for you all and that your new year’s resolutions are all still in full swing. In the spirit of “new year, new you”, today’s update is a little StoreFeeder centric with some great quality of life updates; we hope you find them all useful.

As always, there has been a lot of work in the background but there have been some great updates and new features released this month, the highlights of which are below:


Automatic Archiving of Historical Orders

To help improve speed and filter efficiency on the ‘Manage Orders’ page we have implemented a feature where StoreFeeder automatically archives historical orders over 6 months old.

Of course, archived does not mean deleted and your historical orders are still very much accessible; you just need to switch the ‘Archived’ filter on before you search for them as demonstrated in the pictures below:

On the ‘Manage Orders’ page, click the filter settings icon (circled above) and check the box marked ‘Archived’.

Now you should have a filer marked ‘Archived’. From the dropdown menu, select ‘Yes’ to all of your orders, including those over 6 months old.


Splitting Order Lines by Quantity

Previously the only way to split lines from an order into a new order was the ‘Split by Out of Stock’ feature; this would take the quantity of the product that wasn’t currently available in said order and split it into a new order, thus allowing you to send out the part of the order you do have available.

As of this update, you will now be able to split order lines by quantity without the product having to be pending stock first. You can do so through the ‘Edit Order’ page as demonstrated below:

Under the ‘Items Ordered’ section you’ll first need to mark which products you want to split by using the checkboxes on the left-hand side (circled above). Then, from the dropdown box at the top of the section, select ‘Split into New Order’ and click the ‘Confirm’ button when you are ready.

You’ll then be presented with the pop up shown above; all you need to do here is indicate how many of the selected product(s) you’d like to split off into a new order, then click the ‘Create’ button to create the new order.


Max Pickwave Size Feature Enhancement

Not that long ago we introduced a feature that allowed you to set a max pickwave size when creating pickwaves so that you could select as many orders as you wanted and StoreFeeder would split them down into pickwaves of the predetermined size.

Whilst a great feature, it had one small flaw in that it would always sort the orders into date order before creating the pickwaves. This would happen regardless of whether you had filters set up differently to this on the ‘Outstanding Orders’ section of the ‘Picking’ page.

So what we’ve done is altered the feature a little so that it creates the pickwaves from the orders you’ve selected and in the same way you have sorted them on the ‘Outstanding Orders’ grid.

This was a heavily requested enhancement to this feature so we hope it comes as a welcome addition to your day to day use of StoreFeeder.


Finally….

There have been some great new features and fixes implemented this release and we hope you find them useful in one way or another.

As always we’ll keep working hard to provide you with the best service we can.

From all of us here at StoreFeeder, happy selling.

The StoreFeeder Team

Latest Release Updates – 4th December 2019

Welcome to the latest Release Update blog post.

Black Friday weekend is over which means we can finally rest right? But wait, what’s that coming over the hill? Christmas is coming and the geese may be getting fat but I’m sure you’ll all join me in saying we’re all working too hard to put on any weight!

As always, there has been a lot of work in the background but there have been some great updates and new features released this month, the highlights of which are below:


eBay Item Specifics Update

In a bid to make listing your products to eBay a touch easier we’ve rearranged how the Item Specifics section is ordered so that you can easily see the fields that are required, recommended and optional.

New required, recommended & optional grouping.

Of course, if you already have the required data filled out on the product you are listing, our “Automatch” feature does still exist at the top of the “Mapping Field” column. Clicking this will draw all information stored on the product in question and use it to fill the item specific fields to the best of it’s ability.

I hope this helps to make assigning required item specifics a little less like a “Where’s Wally?” book!


Product Tax Class Field Added to Listing Export

A handy addition to our listing import/export feature, you can now view all your listings assigned tax classes. You can do so by selecting the “Product Tax Class (Read Only)” option from the “Fields to Export” dropdown box on the “Listing Import Export” page.

The Product Tax Class option that will need to be selected before exporting.

If you’ve not used our listing import/export feature before and would like some information on what it’s useful for and how to use it, please see our knowledge base by clicking here.


Xero Purchase Order Export Updates


First of all, I’d like to thank the people who have provided feedback on the early version of this feature, it’s been invaluable. We’ve listened to your feedback and have made a couple of changes to the feature we hope you’ll find useful.

The first update is that you can now set up purchase orders that are in a status of “Sent to Supplier” to be exported to Xero. By default, the option to allow this will be turned off so you will need to switch the option on by clicking the toggle found on the “Channel Preferences” page of your Xero integration as shown below:

The toggle that allows “Sent to Supplier” purchase orders to be exported to Xero

The other update we’ve made is that you can now set a start date for your purchase orders to start exporting on a per supplier basis. This means that if you set it to a date in the past then purchase orders for that supplier will be exported retroactively, whereas if you set it to a date in the future, your purchase orders from them won’t start exporting until that date.

You can set the start date for each supplier by going to the “Xero Purchase Order Settings” page on your Xero integration, then use our date picker for each supplier you have set to export purchase orders.

Remember, you can’t select a start date unless the Export Purchase Orders toggle is on for that supplier.

Please keep sending us your valued feedback about this feature; as you can see we do listen and try to implement changes where we can.

If you’re a Xero user and are interested in becoming an early adopter of this feature then please get in touch with our support team and let us know.


Finally….

There have been some great new features and fixes implemented this release and we hope you find them useful in one way or another.

As always we’ll keep working hard to provide you with the best service we can.

From all of us here at StoreFeeder, happy selling.

The StoreFeeder Team

Latest Release Updates – 14th November 2019

Welcome to the latest Release Update blog post.

I hope you’re all ready for Black Friday just around the corner? Whether you’re slashing prices on clothes, farm machinery or anything in between; StoreFeeder and the team behind it will be right there with you to help make things run smoother during this exceptionally busy time.

As always, there has been a lot of work in the background but there have been some great updates and new features released this month, the highlights of which are below:


Sending Purchase Orders to Xero

A heavily requested feature from our customers is for StoreFeeder to be able to send purchase orders to Xero and we’ve been working on exactly that.

Currently, this feature is going through a beta testing period and will only be available to select accounts who express an interest in using it and providing feedback for us.

If you’d like to be an early adopter of this new feature, please get in touch with our support team and we will see what we can do for you.


Splitting Pickwaves by Courier & Maximum Size

A cracking feature here that I know will save a lot of time for a lot of you reading this. You can now split pickwaves by courier upon creation and determine the maximum amount of orders that can be on a pickwave created this way.

As an example when you’re on the picking screen and you select, let’s say 100 orders, then hit the ‘Create Pickwave’ button you’ll be presented with the following options, two of which you’ll see are brand spanking new:

New options added to the Create Pickwave Options screen.

If you toggle ‘Split By Courier’ to ‘On’ then when you click the ‘Create Pickwave’ button StoreFeeder will split the 100 orders selected into as many pickwaves as there are couriers across those orders.

If you have multiple integrations for one courier then there will be a pickwave for each integration rather than one for that single courier.

So what about the Max Pickwave Size option? Well, that can be used whether you’re using the Split By Courier option or not and it will determine how many orders can go into a single pickwave and split it accordingly. In our example above we have set the max pickwave size to 20 and for the sake of this example let’s assume we are only shipping by a single Royal Mail integration. Once the ‘Create Pickwave button is clicked the following will happen:

100 Royal Mail orders / max pickwave size of 20 = 5 separate pickwaves of 20 Royal Mail orders.

I hope that this feature will save you and your staff valuable time when planning out the day’s work.


Pricing Profiles Min & Max Price Settings

Customers who make use of our excellent Pricing Profiles feature will be happy to hear that you can now set minimum & maximum prices on listings that have pricing profiles associated with them.

This new addition to pricing profiles will mean that it won’t be possible for your price to be adjusted below margin and conversely, it won’t be possible to raise your prices to an unattractive state to customers.

The new fields for setting the minimum and maximum prices on your listing can be found in the same place you would set/change a pricing profile on a listing as shown below:

Where to set/change a pricing profile on the edit listing page.

Once that link has been clicked you’ll see the option to set a minimum and maximum price that the profile linked to the listing will be able to adjust the listing price too.

New minimum & maximum price fields.

If you have a lot of listings that are already set up with pricing profiles and don’t want to go into each one and change this setting then never fear, you can change this setting in bulk through our Listing Import/Export feature.

If this has made you curious about our Pricing Profiles feature and you’re now wondering what it can do for your business then please, by all means, get in touch with our sales team on 0115 857 2431 (option 1).


Finally….

There have been some great new features and fixes implemented this release and we hope you find them useful in one way or another.

As always we’ll keep working hard to provide you with the best service we can.

From all of us here at StoreFeeder, happy selling.

The StoreFeeder Team

Are you Brexit Ready?

Welcome to a special blog post featuring everyone’s favorite B-word.

With the possibility of a hard Brexit (or no deal Brexit) happening, it’s a great time to make sure you are aware of the information that needs to be going out on customs declarations and the level of detail that’s necessary.

So that’s exactly what this article is going to cover, customs declarations and what you can do to help your customers get their parcels quicker.

Image Credit – https://www.freepik.com/free-vector/brexit-text-with-united-kingdom-eu-flag_893471.htm – Background vector created by starline – www.frepix.com

What Might Happen if you Don’t Fill Out the Declaration Properly

The consequences of not filling out this information properly could be anything from the parcel having to be opened and checked, to it simply being returned back to you.

Either way, not filling declarations out properly will likely result in delays to your orders arriving at their destination which may ultimately lead to customer dissatisfaction.

We thought we’d provide you with as much information as we’re aware of to help you combat this and provide the best experience you can to your customers.


The CN22 and What it Should Contain

One of the most commonly used customs declaration forms is the CN22. This is the standard customs declaration label the goes on parcels being delivered internationally by Royal Mail.

As it stands currently, a CN22 must be used if your goods are being transported outside of the EU, up to the value of £270. Pretty soon, if we do end up leaving the EU, this will mean that CN22’s will be required on goods being transported inside of the EU as well.

If the orders value is over £270 then a CN23 will be needed. This can be generated through StoreFeeder by going to the edit order page and clicking ‘Order Shipping’ on the left side. You’ll find an option on this page to generate a CN23.

A CN22 in all its glory.

Fortunately, the majority of sections on a CN22 are numbered (1) – (8) which will make it a lot easier to explain which areas I’m referencing. The only part that isn’t numbered and is mandatory is the check boxes at the top of the CN22; think of this as declaring your reason for sending, you can tick more than one box if necessary.

(1) Package Content Details – The important thing to note here is that this cannot be vague; writing “Shoes” wont quite cut it. Something more along the lines of “1 Pair of Men’s Size 9 Leather Brogues” would be more sufficient. In short, you must state the quantity and item you are sending in as much detail as possible.

(2) Weight – The exact weight of the corresponding item stated to the left; this MUST be declared in kilograms.

(3) Value – The value that the end customer has paid for the corresponding product in the details section. This must be written as the amount paid proceeded by the currency code of the country the parcel is being despatched from e.g. 25.00GBP.

(4) HS Code (Commodity Code) – A set of numbers that categorise the goods in your parcel, meaning that customs are able to apply fees/charges correctly. You can find out the HS code for your goods by visiting https://www.gov.uk/trade-tariff. Having HS codes on your customs declarations will become a necessity soon so it’s a good idea to start getting into the habit.

(5) Country of Origin – State the countries that the product’s you are sending were manufactured and assembled in.

(6) Weight Total – The sum of the weights stated in the above column, again this has to be stated in kilograms.

(7) Total Value – The sum of the values stated in the above column, again the correct currency code and symbol that you use must be stated here.

(8) Date & Signature – The date entered here needs to be the date the CN22 is signed and then the signature should be of the person sending the parcel.


That’s a Lot of Detail to Fill Out!

I know that’s what you might be thinking but worry not; StoreFeeder has made this a simple process and will pre-populate CN22 forms for you with data you enter into StoreFeeder, so no need to fill out these forms manually.

We have informed our customers a number of times about electronic customs and the need for these details to be completed on the products. We even have a knowledge base article on this subject:

https://support.storefeeder.com/KnowledgeBase/Details/?id=275

A little time taken now will mean that your despatch process will remain smooth and quick.


What Information Do I Need to Give StoreFeeder?

You’ll need to head to the Shipping & Handling page on your products and you will see a section called ‘Customs Details’.

Here, you will need to enter important product information relative to the CN22:

  • Product Type Description – This auto fills section (1) from above.
  • Country of Manufacture – Choose one from the drop-down list.
  • Product Harmonised Code – Also known as a commodity code; you can find the specific code for your products using this website – https://www.gov.uk/trade-tarif.

Other information that already exists on the product and the order, will complete the other sections of the CN22 form, for example:

  • Weight – Taken from the weight field on the product.
  • Value – This is what the customer has paid for each item and the total amount paid for the order.

Although StoreFeeder can do the majority of the work for you, please be aware that you will still need to date and sign every CN22 label!


But I Have Thousands of Products!

Fear not, for all these fields are available to update on products using the Product Import/Export feature on StoreFeeder.

Go to ‘Products > Product Import Export’ and select the correct fields from the drop-down list. We have grouped them together to make this more convenient for you.

Once you have exported and filled in the required fields, simply do the import from the file using the ‘Import (Update Existing)’ tab in the left-hand column and this will update the information in the ‘Shipping & Handling’ section of your products.


What About Couriers that Don’t Use CN22’s?

The CN22 is only relevant for Royal Mail international shipments but other couriers do handle international shipments.

Most of these have electronic customs processes which take this information from the ‘Shipping & Handling’ section of your products and process this electronically without the need for an additional label.

If you use a different courier, please contact StoreFeeder Support if you need any further information on your specific courier.


That’s All Folks!

We hope this has been informative; if you knew everything then you now know it better and if you didn’t then we hope this helps reduce the chances of delays on your shipments.

As always, we’ll keep working hard to provide you with the best service we can.

From all of us here at StoreFeeder, happy shipping!

The StoreFeeder Team

Latest Release Updates – 23rd October 2019

Welcome to the latest Release Update blog post.

With Brexit constantly being in a “will they, wont they” state, things seem to be changing across many of the sales channels and couriers we integrate with in a bid to be Brexit ready. As a result, we’ve been exceptionally busy making sure we’re ready too!

As always, there has been a lot of work in the background but there have been some great updates and new features released this month, the highlights of which are below:


Changes to Amazon Shoe Category Attributes

THIS IS EXCEPTIONALLY IMPORTANT IF YOU SELL SHOES ON AMAZON

Amazon have made some changes to how shoes need to be listed and as such we have added extra attribute fields that will need to be filled in order to keep your shoe listings live. All the new fields you’ll need to fill in can be found in the attributes section on your Amazon listings that are in the ‘Shoe’ category.

The first thing to note is the ‘Target Gender’ is now a mandatory field to fill in for shoe listings. What you enter in this field will also determine which other new fields need to be filled out so it’s important to know what’s going to be in this field first.

Target Gender is now a mandatory field for shoe listing.

So once you know what’s going to be in that field then you can move on to filling in the new mandatory listings; they are nicely listed together as shown below so you don’t have to find each one in the list, it’s big enough as it is!

It’s worth noting that the fields that include ‘Unisex’ are only mandatory if your ‘Target Gender’ is set to unisex. If this is the case then the fields with ‘Unisex’ in them would be for one gender of your choice and the fields without ‘Unisex’ would be for the other (It doesn’t matter which way round this is).

List of new mandatory fields for shoe listings.

It’s worth noting that there are two fields here that are not always mandatory. Shoe Size To Range & Shoe Size To Range Unisex are only mandatory if you are selling footwear that fits multiple sizes.

It’s incredibly important that your listings are updated to conform to Amazon’s new rules for shoe listings so make sure this is done as soon as you get the chance to avoid listing downtime.


Magento Advanced Inventory Settings

To enhance your Magento listing experience we’ve expanded what can be set in StoreFeeder by adding a range of advanced inventory features. These can found and edited on any of your Magento listings by clicking the “Advanced Inventory” option on the left hand side.

You’ll now be presented with the inventory options shown in the image below. By default these options are set to use your Magento config default settings, so if you’d like to customise them you’ll need to set the slider on the far right hand side to ‘No’ before you do so.

If you’re going to make changes to a listing and you have said listing across multiple store views, you’ll need to make sure the changes to these settings are applied to all Magento listing’s for that product. If you don’t do this, the changes you’ve made wont be applied to your listing properly.

You can also change these settings in bulk using our listing import/export feature, a guide on how to do this can be found here:

https://support.storefeeder.com/KnowledgeBase/Details/?id=99-02.-How-to-use-the-Listing-Import%2FExport-Feature


DX Multiple Label Support

Originally our DX integration only allowed for single label consignments, which meant that DX users would have to split larger orders down in StoreFeeder if they would have to be sent over multiple parcels.

Rejoice, as this is no longer the case! You’ll now be able to generate multiple labels for your DX orders without the extra faff of having to split them down in StoreFeeder first.


Finally….

There’s been some great new features and fixes implemented this release and we hope you find them useful in one way or another.

As always we’ll keep working hard to provide you with the best service we can.

From all of us here at StoreFeeder, happy selling.

The StoreFeeder Team