Welcome to the latest Release Update blog post.
It’s really starting to feel like we are approaching summer now as the temperature picks up; if you have a garden, make sure you are getting out there to get a well-needed dose of vitamin D!
Speaking of heat, our developers have been on fire as per usual and have produced a great release that’s gone live today. Now although this release is a fantastic one; it’s mostly internal bits, bobs and bug fixes that you won’t see on the surface. With that in mind, I’m using this blog post primarily as a roundup of the most recent important messages that have gone out in StoreFeeder. I want to ensure you haven’t missed anything that you all should know.
Amazon – Personal Data Rules
If you weren’t already aware, Amazon has asked all 3rd party integrators (like StoreFeeder), to remove/anonymise all personally identifiable data (PII) held on Amazon orders 30 days after an order’s dispatch date.
Please see this article from Tamebay about this issue: https://tamebay.com/2019/07/amazon-demand-personally-identifiable-information-deleted.html
This would include data such as:
• First name and Surname
• Email Address
• Phone Number
• Shipping and Billing Address
• Any order notes
• VAT numbers
At StoreFeeder we feel this is wrong and would most likely make our sellers lives harder. As such, we have been fighting this decision on your behalf with Amazon for the past 12 months; we even held a webinar not long ago that was attended by a number of StoreFeeder customers to explain what Amazon were proposing and listened to the views our customers had. These views were passed to Amazon but unfortunately seemed to make little to no difference.
Unfortunately, Amazon has now insisted that we do start to remove/anonymise this PII data. It goes without saying that we don’t want to put any of our customer’s businesses at risk, so reluctantly we will be releasing an update to the software next week to comply with Amazon’s demands.
This update will remove/anonymise PII data from all Amazon orders that have been dispatched more than 30 days ago. Please note this will include ALL previous orders.
Support System Migration
On the evening of the 19th May, StoreFeeder swapped to a new support system software. For those of you that log tickets via email, you will likely see no difference other than possibly a different email address on the replies initially.
Those using the support portal will likely be prompted to register a new password, please contact us if you are unable to log in for any reason following the transfer.
Our support system is also linked to our knowledge base as well so if there are any issues with them (dead links, formatting etc.) know that we are working on it and hopefully should have any issues ironed out in due time.
New Feature – Sort by Notes
When creating a pickwave we’ve now added the option to filter by whether orders have notes on or not; what’s better is that the information in that column also tells you what kind of note is on the order, so for example, you cant create a pickwave of just Etsy orders that have special instructions on them.
The notes column is found on the far right of the outstanding orders grid as shown below:
There have been some great new features and fixes implemented this release and we hope you find them useful in one way or another.
As always we’ll keep working hard to provide you with the best service we can.
From all of us here at StoreFeeder, happy selling.
The StoreFeeder Team