COVID-19 – What are the Marketplaces doing for sellers?

It is an uncertain time in the eCommerce world. Some sellers are seeing big spikes in orders as Self Isolation boredom kicks in, while others have seen sales virtually disappear or they have taken the decision to shut their online business for the short term.

For the latter, this is a tough period, so what are the marketplaces like eBay and Amazon doing to support their sellers?

We took a look around their support pages and various news feeds to try and gather some information.

Unlike Amazon, eBay are reliant on their sellers in order to make money themselves (advertising aside), so you would expect them to be a little more “customer focussed” than their main rival.

eBay has a good support page for sellers to access information on a variety of questions. The support page can be accessed here

They also have a dedicated page for advice to sellers during the COVID-19 period which can be found here

Here are a few articles and help pages that we found:

Refunds on Shop Subscriptions if you close your eBay shop

For April and May (either or both), if you hide all your fixed price listings for the full month using the “holiday settings”, eBay will credit back your shop subscription fee for that month.

If you do the same for part of a month (13 days or more between the 1st and 25th of a month) then eBay will credit 50% of the subscription fee.

You need to “opt in” to be eligible for this and details on how to do this are found in the eBay statement in the link below.

You can see the full statement here

Payment holidays

eBay has announced a 30-day payment holiday for 300,000 business sellers registered on its site.

“We want to relieve some of the pressure you’re telling us you’re facing and give you the flexibility needed to sustain your business.”

More details on this can be found here

Fair Pricing

eBay has seen a tiny minority of sellers attempting to exploit other users at this difficult time by listing items at unreasonably inflated prices. eBay are clear that they do not support this activity and have been quick to remove such listings and have suspended some seller accounts.

“Our teams are working around the clock to ensure our site remains a safe and fair place to buy and sell, and so far we have removed over 350,000 Coronavirus related items and suspended hundreds of rogue accounts.”

The full article is available here

Changes to the out-of-stock duration

This is an uncertain time as suppliers face their own struggles to supply goods to eBay sellers. To allow for this, eBay have announced changes to the time period you can have your listing “out of stock”.

You can currently have your “Good ‘Til Cancelled” listings that have 0 inventory hidden from search results for 90 days before they will end and you lose sales history.

eBay have now doubled this period to 180 days to allow for increased supply issues during this period.

More information can be found here

Unlike eBay, Amazon sell and ship their own range of goods so the impact to them of reduced seller performance is not as great as it is for eBay.

We have already seen FBA inbound shipments greatly reduced except for items that are classed as “essential”.

That said, Amazon have offered greater assistance, more lenience and guidance to its sellers to still fulfill orders through SFP (Seller Fulfilled Prime) and Merchant Fulfilled orders. More information on this can be found here

Relaxed Policies for Shipping Related Performance Metrics

Understanding the impact of COVID-19 on sellers, Amazon have taken steps to reduce the impact on the “health” of your Seller Account.

They have relaxed current policies for shipping related performance metrics, specifically those relating to late shipping or canceling orders.

In the help article, Amazon have specifically answered the following questions:

1. What should I do if I am unable to fulfill any orders?
2. How do I cancel an order that I accepted, but I am suddenly unable to fulfill?
3. What do I do if a buyer requests that I cancel an order?

The full help article can be seen here

Amazon (Europe) Referral and FBA Fee changes

Amazon have just announced that referral and FBA fee changes go into effect on April 1, 2020, except where otherwise noted. For complete details, visit 2020 Referral and Fulfilment by Amazon fee changes summary (Europe) 

Temporary pause in removal orders and long-term storage fee waiver

To continue to be able to support the FBA operations for essential items, Amazon have temporarily paused removal operations in some of their fulfilment centres. This could mean that sellers stock is now “locked” in an FBA centre and unable to be sold.

You can continue to create removal orders, but there will be delays in completing the requests.

To compensate for this, Amazon are waiving the April 15 long-term storage fees for inventory stored in theUnited Kingdom FBA centres.

Further information can be found here

Temporary return window extension

To give customers more time to return items during this period, Amazon have temporarily extended the return window of their returns policy.

For orders on,,,,, and, most items ordered on any of these websites between 15 February 2020 and 30 April 2020 can now be returned until 31 May 2020.

More details can be found here

In these unprecedented times it is good to see the marketplaces doing their bit to help their sellers.

Each marketplace is offering good advice but some of the help needs you to be proactive and register, so please look at all the advice and take the necessary actions to help your business through this period.

One again, the links to the main help pages for each marketplace can be found by clicking the links below:


Stay safe and take care.

COVID-19 and Carriers

As the COVID-19 epidemic continues to develop around the world, the carriers’ ability to deliver your orders is also changing.

As a helpful guide to keep you up to date, we have the links below to all the major UK carriers so you can get the latest information on shipments:

The latest information can be found here

The latest information can be found here

The latest information can be found here

The latest information can be found here

The latest information can be found here

The latest information can be found here

The latest information can be found here

The latest information can be found here

The latest information can be found here

The latest information can be found here

The latest information can be found here

The latest information can be found here

The latest information can be found here

Some tips for running your Warehouse during Coronavirus Lockdown period

The current Government advice is clear that online retail is open and encouraged. This, of course, means that the warehouses and logistic infrastructures behind the online sales also must remain open. That, in most cases, requires people to be at work.

Each online business should evaluate if they should remain operational or make the difficult decision to close for the foreseeable future.

If you decide to continue, it goes without saying that to get through this period, changes to working practices need to be maintained, people should work from home where possible, face to face meetings should be done via video or conference calls.

But a warehouse picker or a packer cannot work from home and the latest Government guidelines allow people to travel to and from work if they cannot work from home.

It is therefore more important than ever to ensure that we do all we can to keep up our duty of care to staff who are in the workplace.

These include:

Hand Washing

Giving all staff the facility to wash their hands, or use hand sanitiser, on entry into the building, and when leaving. This should be as close as possible to the entrance without the need to open and close internal doors if possible.

Making sure there are opportunities for staff to wash their hands and/or sanitise regularly throughout the day is also important.


Many staff will have a workstation of their own anyway, but where staff share stations, say at the end of a shift etc, then extra care should be taken to make sure all areas of the workstation are wiped down with disinfectant before the station is passed over. Allowing extra time at the end of shifts to do this is important

Work Tools

It is easy to forget in normal circumstances that many people handle various tools throughout the working day “Lend me your knife”, “pass me that tape gun” etc are commonly heard throughout the day.

Provision to provide individuals with their own personal equipment should be made to minimise the sharing culture. And if items do need to be shared or handed over at the end of a shift, they to should be wiped down and sanitised.

As warehouses have more and more technology inside of them, with PDA’s, keyboards, touch screens and computer mice common items in today’s warehouses. The same rules apply, keep to your own personal items through your shift and ensure that devices etc are sanitised before they are handed over at the end of a shift.


Where possible, employers should try and provide disposable gloves, face masks etc to ensure that they are minimising the possible spread through hand and face contact.

Above all common sense is the key and ensuring that your staff adhere to the increased cleaning.


Of course, the health and safety of staff is the priority and of utmost importance. But warehouses still need to operate.

There are a few things we can consider to help our staff be as safe as possible:

  • Encourage staff to avoid public transport where possible. Allow them more flexible start and finish times to allow increased travel time.
  • Offer longer or shorter days. This could minimise crowding in the warehouse,
  • Rearrange packing benches etc to ensure staff remain the recommended 2m apart as much as possible in line with recommended social distancing.
  • Look at splitting your operation into multiple shifts. This will lower the number of staff in the warehouse at any time enabling you to continue operations but minimise staff contact.

Flexibility during this unprecedented period is the key to doing all you can to minimise the risks to your staff and offer the duty of care that you owe them.

The country as a whole is working together to get through this, and consumers are more realistic with their demands and understand that deliveries may be delayed or take longer during this time.

Warehouses, carriers and delivery operatives are all working very hard, but all with reduced staff numbers of operating hours so is not unreasonable to inform customers that orders may take slightly longer than normal.

Latest Release Updates – 24th March

Welcome to the latest Release Update blog post.

Understandably there is a lot of concern surrounding the ongoing COVID-19 pandemic for many businesses out there and I hope each and every one of you are managing to push through these tough times.

Despite these troublesome times, StoreFeeder is in the very fortunate position where we have still somewhat been able to continue business as usual and bring you an update today that’s full of exciting new features.

As always, there has been a lot of work in the background but there have been some great updates and new features released this month, the highlights of which are below:

Shopify Integration Update

As you may or may not know, Shopify are making changes to the way they interact with third-party software; it’s likely that you would have been contacted by Shopify about this if you have an integration for Shopify set up on your StoreFeeder account.

Some of our users have been in contact with us, asking what exactly we are doing about this? Well, the answer is, we’re making the changes necessary to make sure there isn’t interrupted service for Shopify users on StoreFeeder.

In fact, as of this update, we have already rolled out the first set of changes to the integration. Fret not though; for our users, there will be no noticeable difference in the way the integration works so there’s nothing for you to be doing differently.

We’ll be sure to keep you up to date with the changes we make to keep up to date with Shopify. The next time it’s mentioned will likely be the completion of the changes in any case, so I look forward to giving you that good news then!

BluePark Safe Place

Good news Bluepark users! We now import your Bluepark customer’s designated safe place as part of the order import.

When an order is imported, if a safe place has been specified on channel, it will now appear in the ‘Special Instructions’ of the order in StoreFeeder.

Adding Additional Information to DPD Labels

For our DPD users, you can now add additional information of your choice to your DPD labels, if you so wish. A single option from the list below can be selected on each of your DPD shipping methods:

  • SKU’s
  • Order Number
  • Order Number and SKU’s
  • Order Number and Packaging Size
  • Order Number and Shipping Method
  • Order Number and Order Weight
  • Order Number, Packaging Size and Order Weight
  • None

You can choose to have additional information on your DPD labels by editing your existing DPD shipping method’s and selecting one of the options from the “Show Additional Information” dropdown box pictured below:

Resetting Purchase Orders

Some purchase orders are made over a period of time; say you raise one this month but that purchase order may stay open until late April and in that month period you may find you need to order extra items from the supplier. Originally, StoreFeeder wouldn’t let you reset the status of a purchase order, meaning you couldn’t modify or resend purchase orders that had already been sent. As of this update, that is no longer the case.

We’ve added a button to the ‘Edit Purchase Order’ page that will allow you to reset a purchase order’s status back to ‘Draft’ as long as it isn’t in ‘Completed’ state. When in ‘Draft’ status, the order will be amendable and re-sendable.

The handy new button can be found by opening any Purchase order that isn’t in ‘Completed’ or already in ‘Draft’ status. Once on the ‘Edit Purchase Order’ page, you’ll be able to see the ‘Reset Purchase Order Status’ button in the top right corner of the page as shown below:


There have been some great new features and fixes implemented this release and we hope you find them useful in one way or another.

As always we’ll keep working hard to provide you with the best service we can.

From all of us here at StoreFeeder, happy selling.

The StoreFeeder Team

Contingency Planning for Businesses

This is great advice anyway, but even more prevalent in this uncertain time.

Should you need to close your eBay or Amazon stores temporarily, be this for holidays or for other business suspension reasons, there are some useful tools available to help you suspend sales without losing stock and data information from StoreFeeder.

In the event that you need to cease dispatching orders due to the coronavirus, or a break in business activities, we’d recommend for eBay and Amazon that you enable Holiday Mode as this will be the quickest way to stop receiving new orders.

Amazon has a knowledge base for this help:

eBay has a knowledge base for this here:

Some web stores will let you put your store into “Maintenance Mode” but for all other channels and web stores that do not provide this function, we’d recommend importing a Max inventory of 0 against all of your listings to ensure the listings cannot be bought but that your inventory stays correct.

BigCommerce has a knowledge base for this here:

Shopify allows you to pause your site, their knowledgebase is here:

Magento2 has a guide for this here:

WooCommerce lets you set up a coming soon page, guide here:

The Support Team at StoreFeeder will be happy to talk you through these options if you need to activate them.

StoreFeeder COVID-19 Update

Good afternoon readers, the following message regarding the ongoing pandemic is directly from the Managing Director of StoreFeeder, Brian Williamson.

Due to the current situation with COVID-19 (Coronavirus) we wanted to take this opportunity to update you on how we are managing this within StoreFeeder.

Day to Day Activities & Support

We understand that the world can be unpredictable and there are many different factors that can influence how StoreFeeder and your business work. Due to this we have stringent strategies in place to ensure that our business runs as usual during the next few months.

Our staff have been provided with the practical and technological support in order to continue safely working from home. Calls will still be answered, through the use of our cloud telephone system and can still be accessed through our normal business hours.

Support tickets will remain active and monitored, so please continue to report any technical issues through email or through the Support portal as usual.


Following the latest Government guidelines, face to face meetings have been cancelled and we will contact you directly if you are due to meet with us in the near future. In such a scenario, we will ensure we best utilise other systems such as Skype for business or telephone conferencing.

Our staff

It goes without saying that our staff are very important to us and please be reassured that we are following all the current advice and guidelines from the Government and the World Health Organisation regarding COVID-19.

Please be assured that our number one priority is the health and safety of our employees and clients whilst trying to minimise any disruption to businesses.

Please feel free to contact us if you have any specific questions or concerns regarding your business and StoreFeeder. We will continue to ensure communication channels remain open during these difficult times.

We appreciate that you took the time to read this and take care.

Brian Williamson

Managing Director – StoreFeeder

Latest Release Updates – 6th February 2020

Welcome to the latest Release Update blog post.

Is it just me or has it been colder than December so far this month? I walked out of my house to snow just the other day! I’ve also seen plenty more accidents on the roads recently so be careful out there folks.

As always, there has been a lot of work in the background but there have been some great updates and new features released this month, the highlights of which are below:

EKM Integration Update


As this is a change that would impact existing EKM users heavily, we made an effort to make sure we contacted all our current EKM users prior to this update going out so it’s likely that you have already made the change over to our new EKM integration, in which case the below is old news to you!

In order to keep supporting EKM with their recent updates we’ve had to make a few changes; enough to warrant creating a new version of the integration entirely!

This means that if you were already using EKM, you’ll need to deactivate the old version of the integration and create a new one. The old integration will no longer work so it’s pretty essential that, if this hasn’t already been done, it gets done sooner rather than later.

Setting up the new EKM integration is even easier than it’s predecessor. All you need to do is click the ‘Connect to EKM‘ button (shown below). From here, you’ll be taken to EKM’s login page where, once you’ve logged in, all that’s needed to do is to allow us access to connect your EKM store to StoreFeeder.

Once you’ve given us access, you’ll be taken back to StoreFeeder where you’ll now see all the options for the integration you’re already familiar with. You’ll need to switch these options on or off depending on your own preference. Once this is all done, you can set this integration to ‘Active‘.

After you’re done, make sure you click the ‘Save‘ button at the bottom of the page, or everything you’ve just done will be reverted!

Xero Tax Rate Mapping

As we carry on making improvements to our Xero integration we’ve listened to feedback and found that something we were missing in StoreFeeder was the ability to declare your Xero tax rates on exported invoices/purchase orders from StoreFeeder.

Well now you can do so by mapping your Xero tax rates to your StoreFeeder tax classes; you can even do this on a per-country basis if you have certain countries that are a little different with taxes.

To do this, you’ll first need to import all your existing Xero tax rates into StoreFeeder. You can do this by opening up your Xero integration, going to the ‘Xero Tax Rates Mapping‘ and clicking the green ‘+ Download Xero Tax Rates‘ button (shown below).

Once you’ve imported these into StoreFeeder, you can use the dropdowns on the same page to map your Xero tax rates to your StoreFeeder tax classes. Once you’ve chosen which class you’d like to match to which rates, be sure to click the green ‘Add Mapping‘ button, to the right of the dropdown fields, in order to save the mapping.

If you haven’t already set up tax classes in StoreFeeder you can do so by using our guide here:

If you would like to map tax rates differently for certain countries you can do so by using the ‘Tax Rates Country Specific Mapping‘ tab on the left-hand side of the Xero integration page.


There have been some great new features and fixes implemented this release and we hope you find them useful in one way or another.

As always we’ll keep working hard to provide you with the best service we can.

From all of us here at StoreFeeder, happy selling.

The StoreFeeder Team

Latest Release Updates – 15th January 2020

Welcome to the latest Release Update blog post.

Happy New Year everybody! I hope sales over the Christmas period were great for you all and that your new year’s resolutions are all still in full swing. In the spirit of “new year, new you”, today’s update is a little StoreFeeder centric with some great quality of life updates; we hope you find them all useful.

As always, there has been a lot of work in the background but there have been some great updates and new features released this month, the highlights of which are below:

Automatic Archiving of Historical Orders

To help improve speed and filter efficiency on the ‘Manage Orders’ page we have implemented a feature where StoreFeeder automatically archives historical orders over 6 months old.

Of course, archived does not mean deleted and your historical orders are still very much accessible; you just need to switch the ‘Archived’ filter on before you search for them as demonstrated in the pictures below:

On the ‘Manage Orders’ page, click the filter settings icon (circled above) and check the box marked ‘Archived’.

Now you should have a filer marked ‘Archived’. From the dropdown menu, select ‘Yes’ to all of your orders, including those over 6 months old.

Splitting Order Lines by Quantity

Previously the only way to split lines from an order into a new order was the ‘Split by Out of Stock’ feature; this would take the quantity of the product that wasn’t currently available in said order and split it into a new order, thus allowing you to send out the part of the order you do have available.

As of this update, you will now be able to split order lines by quantity without the product having to be pending stock first. You can do so through the ‘Edit Order’ page as demonstrated below:

Under the ‘Items Ordered’ section you’ll first need to mark which products you want to split by using the checkboxes on the left-hand side (circled above). Then, from the dropdown box at the top of the section, select ‘Split into New Order’ and click the ‘Confirm’ button when you are ready.

You’ll then be presented with the pop up shown above; all you need to do here is indicate how many of the selected product(s) you’d like to split off into a new order, then click the ‘Create’ button to create the new order.

Max Pickwave Size Feature Enhancement

Not that long ago we introduced a feature that allowed you to set a max pickwave size when creating pickwaves so that you could select as many orders as you wanted and StoreFeeder would split them down into pickwaves of the predetermined size.

Whilst a great feature, it had one small flaw in that it would always sort the orders into date order before creating the pickwaves. This would happen regardless of whether you had filters set up differently to this on the ‘Outstanding Orders’ section of the ‘Picking’ page.

So what we’ve done is altered the feature a little so that it creates the pickwaves from the orders you’ve selected and in the same way you have sorted them on the ‘Outstanding Orders’ grid.

This was a heavily requested enhancement to this feature so we hope it comes as a welcome addition to your day to day use of StoreFeeder.


There have been some great new features and fixes implemented this release and we hope you find them useful in one way or another.

As always we’ll keep working hard to provide you with the best service we can.

From all of us here at StoreFeeder, happy selling.

The StoreFeeder Team

Latest Release Updates – 4th December 2019

Welcome to the latest Release Update blog post.

Black Friday weekend is over which means we can finally rest right? But wait, what’s that coming over the hill? Christmas is coming and the geese may be getting fat but I’m sure you’ll all join me in saying we’re all working too hard to put on any weight!

As always, there has been a lot of work in the background but there have been some great updates and new features released this month, the highlights of which are below:

eBay Item Specifics Update

In a bid to make listing your products to eBay a touch easier we’ve rearranged how the Item Specifics section is ordered so that you can easily see the fields that are required, recommended and optional.

New required, recommended & optional grouping.

Of course, if you already have the required data filled out on the product you are listing, our “Automatch” feature does still exist at the top of the “Mapping Field” column. Clicking this will draw all information stored on the product in question and use it to fill the item specific fields to the best of it’s ability.

I hope this helps to make assigning required item specifics a little less like a “Where’s Wally?” book!

Product Tax Class Field Added to Listing Export

A handy addition to our listing import/export feature, you can now view all your listings assigned tax classes. You can do so by selecting the “Product Tax Class (Read Only)” option from the “Fields to Export” dropdown box on the “Listing Import Export” page.

The Product Tax Class option that will need to be selected before exporting.

If you’ve not used our listing import/export feature before and would like some information on what it’s useful for and how to use it, please see our knowledge base by clicking here.

Xero Purchase Order Export Updates

First of all, I’d like to thank the people who have provided feedback on the early version of this feature, it’s been invaluable. We’ve listened to your feedback and have made a couple of changes to the feature we hope you’ll find useful.

The first update is that you can now set up purchase orders that are in a status of “Sent to Supplier” to be exported to Xero. By default, the option to allow this will be turned off so you will need to switch the option on by clicking the toggle found on the “Channel Preferences” page of your Xero integration as shown below:

The toggle that allows “Sent to Supplier” purchase orders to be exported to Xero

The other update we’ve made is that you can now set a start date for your purchase orders to start exporting on a per supplier basis. This means that if you set it to a date in the past then purchase orders for that supplier will be exported retroactively, whereas if you set it to a date in the future, your purchase orders from them won’t start exporting until that date.

You can set the start date for each supplier by going to the “Xero Purchase Order Settings” page on your Xero integration, then use our date picker for each supplier you have set to export purchase orders.

Remember, you can’t select a start date unless the Export Purchase Orders toggle is on for that supplier.

Please keep sending us your valued feedback about this feature; as you can see we do listen and try to implement changes where we can.

If you’re a Xero user and are interested in becoming an early adopter of this feature then please get in touch with our support team and let us know.


There have been some great new features and fixes implemented this release and we hope you find them useful in one way or another.

As always we’ll keep working hard to provide you with the best service we can.

From all of us here at StoreFeeder, happy selling.

The StoreFeeder Team

Latest Release Updates – 14th November 2019

Welcome to the latest Release Update blog post.

I hope you’re all ready for Black Friday just around the corner? Whether you’re slashing prices on clothes, farm machinery or anything in between; StoreFeeder and the team behind it will be right there with you to help make things run smoother during this exceptionally busy time.

As always, there has been a lot of work in the background but there have been some great updates and new features released this month, the highlights of which are below:

Sending Purchase Orders to Xero

A heavily requested feature from our customers is for StoreFeeder to be able to send purchase orders to Xero and we’ve been working on exactly that.

Currently, this feature is going through a beta testing period and will only be available to select accounts who express an interest in using it and providing feedback for us.

If you’d like to be an early adopter of this new feature, please get in touch with our support team and we will see what we can do for you.

Splitting Pickwaves by Courier & Maximum Size

A cracking feature here that I know will save a lot of time for a lot of you reading this. You can now split pickwaves by courier upon creation and determine the maximum amount of orders that can be on a pickwave created this way.

As an example when you’re on the picking screen and you select, let’s say 100 orders, then hit the ‘Create Pickwave’ button you’ll be presented with the following options, two of which you’ll see are brand spanking new:

New options added to the Create Pickwave Options screen.

If you toggle ‘Split By Courier’ to ‘On’ then when you click the ‘Create Pickwave’ button StoreFeeder will split the 100 orders selected into as many pickwaves as there are couriers across those orders.

If you have multiple integrations for one courier then there will be a pickwave for each integration rather than one for that single courier.

So what about the Max Pickwave Size option? Well, that can be used whether you’re using the Split By Courier option or not and it will determine how many orders can go into a single pickwave and split it accordingly. In our example above we have set the max pickwave size to 20 and for the sake of this example let’s assume we are only shipping by a single Royal Mail integration. Once the ‘Create Pickwave button is clicked the following will happen:

100 Royal Mail orders / max pickwave size of 20 = 5 separate pickwaves of 20 Royal Mail orders.

I hope that this feature will save you and your staff valuable time when planning out the day’s work.

Pricing Profiles Min & Max Price Settings

Customers who make use of our excellent Pricing Profiles feature will be happy to hear that you can now set minimum & maximum prices on listings that have pricing profiles associated with them.

This new addition to pricing profiles will mean that it won’t be possible for your price to be adjusted below margin and conversely, it won’t be possible to raise your prices to an unattractive state to customers.

The new fields for setting the minimum and maximum prices on your listing can be found in the same place you would set/change a pricing profile on a listing as shown below:

Where to set/change a pricing profile on the edit listing page.

Once that link has been clicked you’ll see the option to set a minimum and maximum price that the profile linked to the listing will be able to adjust the listing price too.

New minimum & maximum price fields.

If you have a lot of listings that are already set up with pricing profiles and don’t want to go into each one and change this setting then never fear, you can change this setting in bulk through our Listing Import/Export feature.

If this has made you curious about our Pricing Profiles feature and you’re now wondering what it can do for your business then please, by all means, get in touch with our sales team on 0115 857 2431 (option 1).


There have been some great new features and fixes implemented this release and we hope you find them useful in one way or another.

As always we’ll keep working hard to provide you with the best service we can.

From all of us here at StoreFeeder, happy selling.

The StoreFeeder Team